Refund Policy

Last updated: October 14, 2026

Planiva (myplaniva.co), operated by PestMD Lab LLC
1309 Coffeen Avenue STE 1200
Sheridan, Wyoming 82801, United States
Wyoming filing ID: 2025-001741052

Refunds for digital planners

Our products are digital downloads, so no physical return is required. Please read the edition, file format and compatibility details before buying.

30-day technical issue support

If a technical issue prevents you from downloading or using the planner as described, contact us within 30 days of purchase. Include your order number, device, app name and version, and a description or screenshot of the issue. We will help troubleshoot or provide a replacement download. If we cannot resolve the confirmed issue, we will issue a full refund for the affected product.

Other refund requests

Contact us promptly for duplicate purchases, accidental purchases or an incorrect product. Requests are reviewed based on the circumstances and whether digital access has been supplied. We do not promise an unconditional satisfaction guarantee. Change of mind or choosing an unsupported app after receiving a functioning download does not ordinarily qualify for our voluntary technical-issue refund, unless applicable law requires otherwise.

How refunds are paid

Approved refunds are sent to the original payment method. We will confirm when the refund has been issued. Your bank or payment provider controls the time it takes to appear in your account. Third-party app fees are charged by the app provider and cannot be refunded by Planiva.

Your consumer rights

This policy does not limit mandatory rights concerning faulty, misdescribed or undelivered digital content. Where a statutory cancellation period applies, downloading alone does not automatically remove it. Any loss of cancellation rights depends on the express consent, acknowledgment and confirmation required by applicable law. Where those conditions have not been met, applicable cancellation rights remain available. The 30-day voluntary support window does not shorten any legal remedy period.

After a full refund

Except where law provides otherwise, your personal-use license for the refunded product ends and you must stop using or sharing the file and delete your copies.

Request help or a refund

Email support@myplaniva.co or use the form on our Contact page. For order-related requests, include your order number and checkout email address. Do not send full card details or passwords.